FAQ
What happens if I send a crypto payment on the wrong network?
A crypto payment on the wrong network creates a record on that network, and automatic matching depends on the amount and the network matching what the checkout showed. The transfer can stay outside the order flow, and refunds are not provided for it. Compare the wallet's network with the checkout display before you broadcast
What happens if I send a crypto payment on the wrong network?
Sending a crypto payment on the wrong network creates a record on that network, and the order compares the network shown at checkout. Automatic matching depends on the amount and network matching the checkout display. The transfer can stay separate from the order, and no refund path is provided for it.
Can a crypto payment sent on the wrong network still match my order?
A crypto payment on the wrong network can fail to match, because matching depends on the network matching the checkout. The transfer exists on the other network but stays outside the order flow. The status page shows the visible order state for your order.
How do I know which network my crypto payment should use?
The checkout shows the network for the crypto payment next to the amount and the address. Copy that network name before you open your wallet. The network field in the wallet should match the checkout display exactly.
Why did my crypto payment end up on the wrong network?
A crypto payment ends up on the wrong network when the wallet was set to a different network than the checkout showed. Networks are chosen inside the wallet, and the choice can differ from the order page. Compare the wallet network with the checkout display before broadcasting.
What should I check if my crypto payment shows an unexpected network?
If your crypto payment shows an unexpected network, open the explorer and read the network label on the record. Compare it with the network the checkout displayed for the order. A mismatch explains why the order has not matched yet.
Can my crypto payment on the wrong network be moved to the right one?
A crypto payment already on the wrong network is not moved to the correct one by the checkout, because the transfer stays where the network placed it. Refunds are not provided for a crypto payment sent on the wrong network. Review the network before sending instead.
Where does a crypto payment on the wrong network appear?
A crypto payment on the wrong network appears in the explorer of that network, not in the one the checkout showed. The record shows the amount, the address, and the network label there. Read the status page to see the visible order state.
What does my crypto payment look like on the explorer after the wrong network?
On the explorer, your crypto payment on the wrong network shows at the address, with the amount and the network that processed it. The network label will differ from the checkout display when the choice was wrong. Match the labels before treating the record as part of the order.
Should I send a second crypto payment on the correct network after a mistake?
Check the original record against the checkout first, because a second crypto payment creates a separate record. If the networks differ, verify the display again before you broadcast. The status page shows the visible state of the order.
How do I pick the network for my crypto payment before broadcasting?
Pick the network for your crypto payment from the checkout display, not from memory or habit. The wallet offers a network list, and the selection should equal the checkout value. A wrong pick places the transfer on another network.
Does the checkout show the network requirement for my crypto payment?
The checkout shows the network for the crypto payment on the payment page, together with the amount and the address. The wallet should be set to that same network before the transfer. Automatic matching depends on that network matching the checkout.
What can I do when my crypto payment is stuck on the wrong network?
When your crypto payment is on the wrong network, read the explorer record and compare its network label with the checkout display. The transfer stays where it was placed, and refunds are not provided for it. The status page shows the visible order state for the order.
What the wrong network means
A network is the system that records a crypto payment, and each network keeps its own ledger. Sending on the wrong network places the transfer where the order cannot compare it. Automatic matching depends on the amount and the network matching the checkout.
Why matching reads the network
The order flow compares the network field of the crypto payment with the checkout display. A different network means the transfer record sits outside the order. That is why the network choice matters as much as the amount.
Where the record lives
A crypto payment on the wrong network appears in the explorer of that network with its own address and label. The transfer stays there once the network includes it. The status page shows the visible order state for your order.
Checking the explorer first
Open the explorer and read the network label on your crypto payment record before deciding anything. Compare it with the network the checkout showed for the order. A label mismatch is the clearest sign of a wrong network.
The checkout as the network source
The checkout displays the network for the crypto payment together with the amount and the address. The wallet network selection should match that display. Setting the wallet to the displayed network is the step that keeps the transfer comparable.
What to avoid after the mistake
Do not assume a crypto payment on the wrong network can be pulled back, because the transfer stays where it was placed. Refunds are not provided for it. Compare the labels and read the status page before sending anything again.