FAQ
What can prevent Telegram Stars from arriving?
Telegram Stars can fail to arrive when the Stars order stays pending. Automatic matching depends on the amount and the network matching the checkout. Check the status page for the visible order state of the Stars order first
What can prevent Telegram Stars from arriving?
Telegram Stars can fail to arrive when the Stars order stays pending, and automatic matching depends on the amount and the network matching the checkout. The status page shows the visible order state for the Stars order. Completed status means the order is treated as complete in the status flow.
Can a wrong amount prevent Telegram Stars from arriving?
A wrong amount can prevent Telegram Stars from arriving, because automatic matching depends on the amount and the network matching the checkout. The checkout shows the expected amount for the Stars order. The status page shows the visible order state.
Can a different network prevent Telegram Stars from arriving?
A different network can prevent Telegram Stars from arriving, since automatic matching depends on the amount and the network matching the checkout. The checkout shows the network for the Stars order. A pending Stars order has not matched yet.
Can a pending order prevent Telegram Stars from arriving?
A pending Stars order prevents Telegram Stars from arriving until the order matches, and automatic matching depends on the amount and the network matching the checkout. The status page shows the visible order state. Completed status means the order is treated as complete in the status flow.
Can the account side prevent Telegram Stars from showing?
The account side can delay what the buyer sees for Stars when the Stars balance view has not refreshed, and check the account side for the current Stars balance. SexyGram does not run the balance side, and its status link shows the visible order state for a Stars order.
Can a wrong Stars recipient prevent Telegram Stars from arriving?
A wrong Stars recipient can prevent Telegram Stars from arriving for the intended account, and the send view shows the Stars recipient field. Check Telegram's current Stars terms at telegram.org/tos/stars for the send side. SexyGram's status link shows the visible order state for a Stars order.
Can the gift side prevent Telegram Stars from arriving?
A blocked gift side can prevent Telegram Stars from arriving as a gift, and check telegram.org/tos/stars for the gift side. The gift view shows the available Stars gift actions. SexyGram only fills the Stars order, and its status link shows the visible order state.
Can waiting too long prevent Telegram Stars from arriving?
Waiting too long does not remove a Stars order, but a pending Stars order has not matched yet. Automatic matching depends on the amount and the network matching the checkout. The status page shows the visible order state, so check it instead of assuming Stars arrived.
Can a processing status prevent Telegram Stars from arriving?
A processing status means the Stars order is still in the status flow, and automatic matching depends on the amount and the network matching the checkout. Completed status means the order is treated as complete. Check the status page for the visible order state of the Stars order.
Can the wrong account prevent Telegram Stars from showing?
The wrong account can prevent Telegram Stars from showing where the buyer expects, because the Stars balance side shows the balance for the account. Check the account side for the current Stars state. SexyGram's status link shows the visible order state for a Stars order.
Can a cached view prevent Telegram Stars from appearing?
A cached view can delay what the account side shows for Stars, and check the account side for the current Stars balance. Telegram's current Stars terms at telegram.org/tos/stars describe the balance side. SexyGram's status link shows the visible order state for a Stars order.
Can a repeat purchase prevent Telegram Stars from arriving?
A repeat Stars purchase can confuse which Stars order the buyer is checking, and each SexyGram Stars order has its own status link. Automatic matching depends on the amount and the network matching the checkout. Check the status page for the visible order state of the right Stars order.
Can missing network funds prevent Telegram Stars from arriving?
Missing network funds can prevent the Stars payment from completing, because the payment step needs the amount in GRAM. The checkout shows the expected amount for the Stars order. A pending Stars order has not matched yet, and the status page shows the visible order state.
What should I do if Telegram Stars still have not arrived?
If Telegram Stars still have not arrived, check the status page for the visible order state of the Stars order first. A pending Stars order has not matched yet. Completed status means the order is treated as complete in the status flow.