FAQ
What exact crypto amount should I send for my payment?
You send the exact crypto amount the checkout displays for your order. Find it on the payment line before you confirm the payment in your wallet. Send that amount to the address shown, then use the status page to see how the order is treated
How do I find the exact crypto amount for my crypto payment?
The checkout shows the exact crypto amount for your crypto payment next to the payment address. Copy the number as it appears, including its decimals, before you open your wallet. Use the status page after that to see how the order is treated.
Do I need to send the exact crypto amount the checkout shows for my crypto payment?
Yes, because automatic matching depends on the amount and network matching the checkout. Sending exactly the crypto amount the checkout displays gives the order the input the flow compares. A different value can leave the order showing an earlier state.
What happens if I send a different crypto amount for my crypto payment?
A different crypto amount can leave the order unmatched, because automatic matching depends on the amount and network matching the checkout. Your wallet sends whatever you type, so review the number before confirming. The status page shows the visible state of the order.
Why does the crypto amount change on the checkout page for my crypto payment?
The displayed crypto amount for your crypto payment can differ between page visits if the checkout line refreshes. Compare the latest number the checkout displays with the one your wallet sends. Send the amount that is shown when you confirm the payment.
Can I round the crypto amount up when I make my crypto payment?
Rounding changes the amount the network records, and automatic matching depends on the amount matching the checkout. Send the crypto amount exactly as the checkout displays it rather than an approximate value. A rounded number creates a record that differs from the order line.
Do network fees affect the crypto amount I send for my crypto payment?
The crypto amount to type is the number the checkout displays for the order, and that value is what the order compares. Some wallets add their own figures around the amount when you send, and those depend on the wallet you use. Automatic matching depends on the amount and network matching the checkout, not on extra wallet figures.
How do I send the crypto amount if my wallet shows a different number?
Keep the crypto amount for your crypto payment as the checkout displayed it, and compare it with the number your wallet pre-fills. If they differ, edit the wallet value to match before confirming. The two views are separate, so match them yourself.
Do decimals matter for the crypto amount of my crypto payment?
Decimals are part of the exact crypto amount for your crypto payment. Copy the full number the checkout displays, including its trailing digits, so the record matches the order. Truncating changes the amount the network records.
Can I send the crypto amount for my crypto payment on a different network?
Automatic matching depends on the amount and the network matching the checkout, so keep the crypto amount on the network the checkout shows. Sending on another network creates a separate record that may not match the order. Use the status page to see how the order is treated.
What should I do if I sent the wrong crypto amount for my crypto payment?
If you sent the wrong crypto amount, do not send a second crypto payment to the same order, because extra records can confuse the check. The status page shows the visible state of the order. Review the address and amount before any payment broadcasts.
Why does the exact crypto amount matter for my crypto payment?
Matching depends on the amount and network matching the checkout, so the exact crypto amount is the main input the order flow compares. A different value can leave the order showing an earlier state. Use the status page as the visible view of how the order is treated.
What if the checkout shows many decimal digits for my crypto amount?
Copy the crypto amount for your crypto payment exactly as the checkout displays it, including all its decimal digits. Paste instead of retyping so the value keeps every character. An exact copy keeps the record identical to the order line.
Where the exact amount comes from
The correct value for your crypto payment is the number the checkout shows next to the address. The wallet you send from is a separate view, so the amount you type must match what the checkout displayed, not what your wallet suggests.
Decimals and precision
Crypto amounts are written with decimals, and every digit is part of the value. A crypto payment with a truncated number is a different amount, so copy the full figure rather than a rounded one. Pasting avoids typing mistakes and keeps the record identical to the order.
The amount you enter and separate wallet numbers
The crypto amount you enter is the value the order compares. The wallet may show other figures beside the amount, and their meaning depends on the wallet you use. Automatic matching depends on the amount and network matching the checkout, not on other numbers in the wallet.
What matching depends on
The order flow compares the amount and the network of the sent crypto payment with the checkout display. An exact copy of both gives the order the input it needs to move forward. The status page shows the visible state of the order after the payment.