FAQ
Why did my Telegram payment fail?
A Telegram payment can fail or stay unmatched when the amount or network sent does not match the checkout details. The status link from the checkout page shows the current order state, so check it before retrying. If the order is still unmatched, create a fresh checkout and send exactly the amount and network it displays
Why did my Telegram payment fail?
A payment can fail or stay unmatched when the amount or network sent does not match the checkout details. A payment that arrives after the order window can also stay unmatched. Open the status link from the checkout to see the current order state, then retry with a fresh checkout and send the exact amount and network it shows.
I paid but the status still says waiting — what does that mean?
Waiting means the checkout has not matched a payment to the order yet, which can happen if the transfer has not arrived or the amount or network does not match. Check the status page for waiting, payment detected, processing, or completed. Compare the amount and network on the checkout with what you sent before assuming the payment failed.
Will my crypto come back if my payment does not match?
A payment that does not match may not be returned automatically, so the safest path is to check the status link first. The status page shows the visible order state, such as waiting or payment detected. Do not create a second order until the first state is clear, because a duplicate is harder to resolve.
What should I do if I sent the wrong amount?
Check the amount shown on the checkout against what you sent from your wallet or exchange, because a different amount may stay unmatched. A fresh checkout shows a new amount for the retry. Send exactly the displayed amount on the displayed network.
What happens if I used the wrong network?
Using a different network can prevent the payment from matching, because automatic matching depends on the network matching the checkout. The status page shows the visible order state, so check it before assuming the payment failed. Create a fresh checkout and send on the displayed network for the retry.
Can I reuse the address from my previous order?
Use a fresh checkout unless the status page clearly shows that the old order is still valid, because each order has its own amount and network details. Sending to an old address with a stale amount can keep the payment from matching. The status link shows whether the old order is still active.
What does a payment detected status mean?
A payment detected status means the checkout has seen a transfer but has not confirmed that it matches the order yet. The payment can still fail to match if the amount or network differs. Open the status link to watch the order move toward processing or completed.
What does a processing status mean?
Processing means the payment was matched to the order and the order is being handled. The visible state moves toward completed when the order is treated as complete in the status flow. Open the status link to see the current state rather than relying on guesses.
I sent the payment twice — will I be charged twice?
Two payments can create a duplicate order or a duplicate payment against one order, so check the status link before sending again. The status page shows the visible order state, such as waiting, processing, or completed. A duplicate is harder to resolve than one clear order.
What does waiting mean?
Waiting means the checkout has not matched a payment to the order yet, which can happen if the transfer has not arrived or the amount or network does not match. Check the status page for waiting, payment detected, processing, or completed. Compare the amount and network on the checkout with what you sent before assuming the payment failed.