FAQ
Why did my crypto payment not match?
A crypto payment did not match when the recorded transaction differs from the checkout details for that order. Compare the amount, network, address and comment with what the checkout showed, and the private status link shows the current order state before you send again. A mismatched crypto payment is not treated as complete, so the visible order state shows what happened
Why did my crypto payment not match my order?
A crypto payment did not match when the recorded transaction differs from the checkout details for that order, such as the amount, network, address, comment or timing. The status page can show the visible order state without treating the crypto payment as complete. Compare what you sent with what the checkout showed before the next step.
What does a 'not matched' crypto payment mean?
'Not matched' means the crypto payment transaction was not accepted for the order because at least one checkout detail did not line up. This can happen with a different amount, a wrong comment or address, an expired order, or a transaction the network has not recorded yet. The status page shows the visible state of the crypto payment order.
Which details must my crypto payment match to be accepted?
A crypto payment is matched against the asset, the exact amount, the recipient address, the comment or memo, and the timing shown at checkout. Automatic matching depends on all these fields agreeing with the order. If one field differs, the crypto payment can remain unmatched.
Why is my crypto payment not matched when the amount looks right?
If the amount looks right, the delivered value after network and transfer fees can still differ from the exact checkout amount. A crypto payment can stay unmatched when fees change the amount received or a detail differs even though the entered number looks similar. The status page shows the visible state.
Can a transfer fee make my crypto payment not match?
A transfer or network fee can change the amount received, and a crypto payment that arrives for less than the exact checkout amount may not match. Look at how much the wallet received rather than what you typed. A partial delivered value does not meet the exact amount requirement.
Will my crypto payment match if the comment or memo is wrong?
A missing or different comment or memo can stop a crypto payment from matching the order, because the comment is one of the checked fields. Repeat the comment exactly as the checkout shows it. A similar or shorter comment is not the same as the required one.
Can my crypto payment match if I paid the wrong address?
A crypto payment sent to a different address from the one shown at checkout does not match that order, because the address is part of the check. Verify the address before sending, since correcting a sent transaction is not part of the normal crypto payment flow. The status page shows whether anything was matched.
What happens if my crypto payment arrives after the order expired?
If the checkout for the order expired before the crypto payment was recorded, the crypto payment can remain unmatched because the timing no longer applies. Start a new checkout to get current amount, address and comment details. Do not send to an expired checkout.
What happens to my crypto payment after it did not match?
A crypto payment that did not match is not treated as complete for that order, and the blockchain transaction itself stays recorded on the network. The status page shows the visible order state, and refunds are not part of the normal crypto payment flow. Keep the order link rather than guessing the next step.
Can I get a refund for a crypto payment that did not match?
Refunds are not part of the normal flow for a crypto payment that did not match; edge cases are handled through manual review instead of a standard refund step. Do not assume a mismatch is returned automatically. The status page shows the visible state of the crypto payment order.
Should I send a crypto payment again after a mismatch?
The private status link shows the visible state before you send a crypto payment again, and a new checkout helps when the previous order expired or the details changed. A duplicate crypto payment can complicate reconciliation. Only send again once the visible state is clear.
How do I know whether my crypto payment was matched or not?
The private status link from checkout shows whether the crypto payment was matched. The link shows the visible order state, and an unmatched crypto payment stays out of the completed states. No account is needed for the status link.
Will an extra or partial crypto payment match my order?
An extra or partial crypto payment is not matched to the order in the normal flow, because matching requires the exact amount shown at checkout. The order accepts only a transaction with matching asset, amount, address and comment. Overpaying or underpaying is treated as a mismatch case.
Does my crypto payment match if I send from an exchange balance?
A crypto payment sent from an exchange balance can arrive with fees deducted, so the received value may differ from the exact checkout amount. If the delivered value does not match the order, the crypto payment can stay unmatched. Prefer sending the full exact amount that checkout shows.
Why a crypto payment does not match
A crypto payment is matched against the amount, network, address, comment and timing shown at checkout. Any change to these fields, including fees deducted before receipt, can keep the crypto payment unmatched. The private status link shows the visible result.
What happens to an unmatched crypto payment
An unmatched crypto payment is not treated as complete for the order, and refunds are not part of the normal crypto payment flow. Edge cases go through manual review rather than a standard automatic step. Keep the order details instead of assuming recovery.
What to do next after a mismatch
The private status link shows the current state first; a new checkout helps after the order expired or the details changed. Send only the exact amount with the exact comment on the network and address shown. A duplicate crypto payment can complicate reconciliation.