FAQ
How do I check the delivery status of my order?
To check the delivery status of an order, open the private status link from the checkout. The page can show the visible order state, such as waiting, processing, or completed. This
How can I check the delivery status of my order?
Open the private status link from the checkout; it opens the order page without logging into a SexyGram account. The status page can show the visible state, such as waiting, processing, or completed. Keep the link until the order state is clear.
What does the private status link do?
The private status link is the direct path back to the order; it works without a buyer account and opens from any device. It is the main place to see the visible order state after payment. Save it when the order is created so you can return to it later.
What do the order statuses mean?
The status page can show waiting, processing, or completed. Waiting means the order exists and the payment has not been matched yet; processing means the payment was matched and the order is being handled. Completed means the order is treated as complete in the status flow, and the exact wording is the one shown on the order page.
Where do I find the private status link?
The checkout shows the private status link when the order is created, so copy or save it before leaving the page. It is the same link you use later to check the order. Keep it in a safe place, because it is the shortest path back to the order.
Do I need an account to check the delivery status?
No account is needed to check delivery status; SexyGram does not require a buyer account for this flow. The private status link opens the order without extra personal data. The status page shows the visible order state directly.
The order status has not changed. What should I check?
Check the recipient username on the order first, because a wrong username ties the order to the wrong account. Next, confirm that the payment matches the checkout amount and network, since automatic matching depends on both. If both look correct, open the status link again and review what it shows.
My payment is confirmed, but the order still shows waiting. What does this mean?
A confirmed payment does not make the order complete by itself; the order is matched when the amount and network match the checkout details. If the sent amount differs from the exact value shown, the match can fail. Compare the amount you sent with the amount the checkout displayed, and check the status page for the visible state.
What does completed status mean for my order?
Completed status means the order is treated as complete in the status flow and is the visible record for the order on the status page. It does not promise a refund or a reversal by itself. If something looks wrong after completion, review the recipient field and the order details from the checkout.
I paid, but the Stars are not visible yet. What should I do?
Open the private status link first and check whether the status shows completed or still waiting. Do not create a second order while the first state is unclear, because a second payment can create a duplicate that is harder to resolve. The status link is the first place to look.
Should I pay again if the delivery has not appeared?
Do not pay again before checking the current order state, because an extra payment can create a duplicate. Open the status link and read what it shows; the status page can show waiting, processing, or completed. Base the next action on that visible state.
I entered the wrong recipient username. Can the order be fixed?
The order follows the username entered at checkout, so if the recipient was entered incorrectly the order may not be reversible after execution. The status page is the record of what happened with the order. Check the recipient before payment, because delivery follows the username entered.
Can I use the status link from any device?
The status link is a private link to the order page and is not tied to a device or an account. You can open it from the device where the order was created or from another one. Keep the link private, since it opens the order details.
How long does delivery take after payment?
The status page shows the current visible state for the order, and a fixed delivery time is not part of the visible checkout details. The private status link is the safest way to track the order. Matching depends on the amount and network matching the checkout.
What should I do if the status link no longer opens?
Check that the full link was copied from the checkout, because a partial link can fail to open the page. Try the original device and browser where the order was created. Keep the order details from the checkout as a reference if the state is still unclear.