FAQ
Why have my Telegram Stars not arrived?
Telegram Stars delivery depends on the order status flow, so the status link from the checkout shows the current state first. Check the recipient username against the account where Stars should appear. If the status still shows waiting or unmatched, compare the amount and network you sent with the checkout details
Why have my Telegram Stars not arrived?
Stars delivery depends on the order reaching completed status in the status flow. If the amount or network sent did not match the checkout, the payment can stay unmatched. Open the status link from the checkout to see the current visible state before retrying.
I paid but Stars are not visible — what should I check first?
Check the status link from the checkout first, because it shows the visible state of your Stars order. Then compare the recipient username with the Telegram account where Stars should appear. If the payment is still waiting or unmatched, do not create a second Stars order yet.
What does the status link from the checkout show for my Stars order?
The status link opens the page for one specific Stars order without logging in. It shows the visible state, such as waiting, payment detected, processing, or completed. Use it to check where your Stars order stands instead of guessing.
The status says waiting for my Stars order — what does that mean?
Waiting means the checkout has not matched a payment to your Stars order yet. This can happen when the transfer has not arrived or the amount or network does not match the checkout details. Compare what you sent with what the checkout showed for the Stars order.
The status says processing for my Stars order — what does that mean?
Processing means the payment was matched to your Stars order and the order is being handled. The state moves toward completed when the Stars order is treated as complete in the status flow. Open the status link to follow the current state.
What does a completed status mean for Stars delivery?
Completed status means the Stars order is treated as complete in the status flow. The buyer should then check the Telegram account named as the recipient at checkout. If Stars are not visible there, the status page is the place to check the Stars order state.
What if I entered the wrong username for my Stars order at checkout?
The username is the target of the Stars order, so a wrong one can direct Stars to a different account. Check the username against the account where Stars should appear. The status link shows the visible state of the Stars order you paid.
Stars appeared on the wrong account — what can I do?
Check the status link and the username entered at checkout, because Stars target the account named as the recipient. The status page shows the visible state of the Stars order. A fresh checkout with the correct username is the path for a retry.
How long should I wait for my Stars order before checking again?
The status page shows the visible Stars order state, so check the status link instead of waiting by clock time. The Stars order moves through waiting, payment detected, and processing before completed. Keep the status link to follow the Stars order.
The Status Link Is the Source of Truth
The checkout provides a private status link for each Stars order. The status page opens without logging into a SexyGram account and shows the visible Stars order state. Keep the link until the Stars order reaches completed.
What Stars Delivery Depends On
Stars delivery depends on the payment matching the checkout and Stars targeting the recipient username. Automatic matching depends on the amount and network matching the checkout details. A wrong username directs Stars to a different account, so check it before ordering again.